Archives for: April 2005, 20

04/20/05

  01:26:43 pm, by The Dreamer   , 386 words  
Categories: General

ARGH, Overstock.com does it again....

Link: http://www.overstock.com/cgi-bin/d2.cgi?page=proframe&prod_id=644318#

ARGH!!! :##

Back on March 18th, some what impulsively, I ordered a watch from Overstock.com. Described as "Lucien Piccard Men's Chronograph Tachymeter Grey Watch" and "Features include: Deployment clasp"....

Watch Image Watch Clasp

I thought it looked cool, and it had the kind of clasp I wanted...my last watch had what they call a hidden clasp...I hate it, so I wanted to make sure whatever watch I got next had the more normal deployment clasp.

Problem was that when it arrived on March 24th...it had the hidden clasp, the very thing I didn't want the watch to have. I suppose buying a new strap would solve the thing, but it shouldn't be my problem and extra expense to solve something when Overstock.com got it wrong.

I got a response that day, confirming that I was going to return it and they sent me an RMA number and told me that I would get a prepaid return label sometime in the next 4 business days.

Well...4 days go by...and it is now March 30th...still no label, so I email again...and they repeat the process....need to wait up to another 4 business days for the label. I decided that if I didn't get anything my April 2nd (Saturday) that I would package it up myself and send it back by USPS Priority Mail.

That's what I did...and according to USPS Delivery Confirmation they received it on April 4th. Annoyingly enough, when I got back from the Post Office on April 2nd...the information on the prepaid UPS Ground return label was waiting among my email. Though it would've meant not having it leave my hands until April 4th and not get to them until around the 11th.

It says allow 14 days for them to process an RMA....so if I didn't hear anything around now...I would email.

Well, April 14th, I got an email that another item had been shipped to me....does this mean I'll get the correct item, rather than a refund (to apply towards a somewhat more expensive watch purchased through a B&M).... :??:

I guess not! >:XX

Because, today in my mail...it is another of the same WRONG item from Overstock.com, so does this mean they want to make me go through the whole !@#$ RMA process again.

Now instead of subjecting some poor random forum to a long rambling thought, I will try to consolidate those things into this blog where they can be more easily ignored profess to be collected thoughts from my mind.

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