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Power outage at work today

03/07/05

  04:44:40 pm, by The Dreamer   , 464 words  
Categories: General, VoIP

Power outage at work today

Now I'm on hold with Lingo waiting trying to find out what care ticket SIP000000124568 is, so I can have it resolved.

I emailed about two issues previously....1. getting my LNP wrong (xx2xxxx instead of, the correct, xx1xxxx) and 2. the removal of the temporary number. I did also ask if they had Universal Numbers for Calgary, Alberta. My second choice for Universal Number would be for London. The thing is...its $5 a month for a Canadian number, and $10 a month for a UK number....only $4.95 a month for a US one &#59;D

Now I had called about the first issue, and after it was resolved the technician asked if I wanted the temporary number removed....and I said yes. But, it hasn't happened yet. So, I don't know what the open ticket is about and the automated email telling me that I have an open ticket doesn't say anything about what the ticket and not to reply because it'll ignore me. And, now it says if I don't do anything it'll close the ticket automatically.

Well, that is just rude...after 40 minutes listening to hold music.....they tell me they can't pull up tickets, so they can't help me on the issue...whatever the issue might be. And, told me to call back....

Plus they weren't very nice....the demand the Lingo account number...why can't they ask for something easier, like the number I'm calling from. Or why won't they know this already.... And, then to be told to speak directly into the phone because the call quality is poor. It is bad enough when I have to shout when using VoIP to call other people...but to have Lingo tell me off because the sound quality is poor on their end of a Lingo call.

It is kind of the way it has been in general with VoiP (Vonage or Lingo)....things sound good on my end, but people tell me that the quality varies quite significantly on their end.

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Now instead of subjecting some poor random forum to a long rambling thought, I will try to consolidate those things into this blog where they can be more easily ignored profess to be collected thoughts from my mind.

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