Archives for: August 2006, 26

08/26/06

  05:15:14 pm, by The Dreamer   , 699 words  
Categories: Wireless/iPhone, PDA

Death to T-Mobile

...which also seems to be death to GSM, and death to Blackberry. :..(

Because I moved to Manhattan, Kansas...I wanted a local number. Though the silly customer support doesn't seem to understand this kind of request. At first they wanted to issue me a new Columbus, Ohio number. Yeah, my old number is there. But, I had already updated my billing, mailing and service address to Manhattan, Kansas months ago. Though I had switched to paperless billing a couple months before the move.

Then they wanted to know what area code I'm in...and what is the nearest city. Well, okay..the area code is 785....but, ummm, Manhattan, Kansas is the city.

What they then said was it'll cost me $15 + $2, to change...and I might lose my calling plan, and have to get a new one. Later another rep even said based on a review of my past usage, I should upgrade to a plan that costs twice as much as I'm paying now. Past usage? Until the 'move'. My monthly usage was only in the low double digits. It was only because of the 'move' and not having any home services for almost a month...that my usage spiked last month. But, total bill was only about 50% more....sure it was only over by like 75 minutes. And, for the cost of 150 minutes, they would add 600 more to my plan. Except I'll probably never need those minutes again.

Especially since they didn't give me a local number. The only people that will call me are people dialing wrong numbers. Though this was largely most of my received calls before....but, circumstances are different....

Anyways...after lots of canned support responses....they finally understood the issue, and said they would escalate as me wanting the matter corrected as having already paid and not getting what I wanted. And, before I could write back that it wasn't about the money and that I would pay another $17 to get things done right, but they weren't saying this in any of their responses until now....I got the response, they are out of local numbers...and all they will do is appologize for the inconvenience....

Full story »

Now instead of subjecting some poor random forum to a long rambling thought, I will try to consolidate those things into this blog where they can be more easily ignored profess to be collected thoughts from my mind.

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