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BroadVoice Voice Portal Fustration


  06:32:12 am, by The Dreamer   , 606 words  
Categories: VoIP

BroadVoice Voice Portal Fustration

The other day, I noticed the message waiting light was flashing on my phones. That's another good thing that has happened since I gave up on using the D-Link DPH-540's with my BroadVoice service.

However, there's a problem....*86 wouldn't work, eventually found that calling myself would. But, then I couldn't get past the passcode entry.

Corresponding with support has yet to yield a result. Though during the exchange, they mentioned something about having to set *86 as the code for voicemail in my ATA. After much browsing the configuration screens and searching on Google. I found that the real issue is that the ATA uses *86 for something else...and changing it to not intercept that code was the answer.

However, along the way I came across a configuration wizard on Voxilla, that claimed to set all the parameters on my ATA to work with a number of different providers (including BroadVoice). So I tried it. Big mistake.

Anyways...this is just an annoyance that I can't easily retrieve voicemail, but not enough for me to want to throw money at it...(or at another VoIP provider &#59;D ) I suppose if things got desperate enough, I could stick my phone/answerer that used to be on my Lingo adapter on here....since the Lingo adapter is a paper weight now (which i should disconnect from the UPS so it doesn't unnecessarily suck power from it during an outage).
The ATA wouldn't register afterwards, and I didn't see any significant changes on the preview screen from the wizard. And, I didn't save a backup of what I had. Eventually, I looked at the 'default' Line 2 settings and found the site that I had based my original configuration from...and figured out what things were different, likely due to the Voxilla wizard, and changed them back.

Once I did that, registration worked...and I could make calls again.

So, now I was able to test that *86 would work. And, then went around to each of my handsets to reprogram the voicemail button, yet again.

But, I still can't get into my voicemail account. Doesn't matter what DTMF sequence I enter or if I don't enter any sequence at all, it reports that my passcode is invalid....3 times and then disconnects me.

Though I'm positive that I've called other IVR phone systems from Broadvoice before, and DTMF worked for those. So, I call my Vonage line, wait for voicemail to answer and hit *. I'm in. I can enter my passcode and navigate around that system via Broadvoice.

So it isn't an 'issue' with how I have my ATA or my phone setup....OTOH, if I call my Broadvoice number from a diffent place....such as the landline from work or from my Vonage line. I can get into the BroadVoice Voice Portal successfully. Though it is kind of tedious waiting for 5 rings to go by to retrieve my voicemail.

I suppose if I get really fustrated, I could have BroadVoice forward the caller to my Vonage account to leave voicemail or something....though that uses up minutes, and I only get 100 minutes a month....which is only about 2-3 phone calls home to my mother....where I do one a week. So, I'm always over the 100 minute mark. Though not enough to reach the price point of the unlimited plan.

Of course, if everything was working....I'd be confident to ditch my Vonage subscription...and then I could see myself getting the unlimited plan. Though with Vonage, I only have the 500 minute per month plan....which is sufficent. Since my typical usage is probably only around the 150 minute per month mark.

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Now instead of subjecting some poor random forum to a long rambling thought, I will try to consolidate those things into this blog where they can be more easily ignored profess to be collected thoughts from my mind.

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