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Continued Great Service

09/06/08

  03:29:45 pm, by The Dreamer   , 560 words  
Categories: Furnishings

Continued Great Service

Link: http://www.selectcomfort.com

A few months ago, I noticed the problem I originally had with my Select Comfort bed had reappeared. Some missing segments on my (wired) pump remote. It had beed just about the same amount of time since I got the remanufactured pump unit for the last time I experienced this problem.

They had indicated then that they wanted the 'failing' unit to determine the cause of the problem and address it. So, I guess it isn't totally surprising that I've experienced the problem again.

Despite my continued effort to be careful with the remote, the problem has reappeared. I kind of suspect is doesn't like that occasionally the remote does slide off the edge of my bed and on to the floor. But, you'd think that I'm not the only person that this kind of occurrence happens to.

One random morning, when I was looking at an empty search box....I decided to see if there was anything out there about my problem. I got distracted reading about problems in general that people have had.

Evidently I don't fall into that group.

At first it was an intermittent miss a few segments...and they would sometimes come back and others would leave, etc. With no apparently indication of why the changes were happening. But, then a few nights ago...remembering that my back was sore that morning, I went to see what pressure my bed had changed to. Felt like it had gained about 20.

Well, I was stumped.

Only one segment was working on the display. I could tell whether the indicated number ended with a '5' or a '0'....I had to go by feel that night. As it was, I apparently hit the right number...because a couple nights later enough digits returned to tell what I had dialed up.

But, annoyed that all I could tell was whether the number ended in '5' or '0' and annoyed that my back is bothering me again...I went to fire off another customer support request to see about getting the pump replaced. I knew the bed is supposed to be a 20 year limited warranty....though I wasn't sure how things fall with the 'limited' part.

I did wait a long time to get a response, but I see that this happened the last time....in fact I've forgotten when I sent the support request (fairly sure it was like midnight Labor day or something). So, it wasn't like forever.

But, I got the email today. They said they want to confirm my delivery address, so they can replace my pump at no cost under my warranty by UPS Ground.

The only struggle was whether to have them ship to my home address or another address to have somebody receive it for me. I opted to have it go to my home address. Shouldn't be a problem if the UPS guy has to make a second delivery attempt should I not know to expect it on a certain day. There will be other planned UPS deliveries coming up.

I sure hope that they have worked out the kinks and that this'll be the last time I deal with this problem until I buy my next Select Number bed. Which I kind of would like to be sooner than later...hint, hint, hint :))

"I'm now a 40" :wave:

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Now instead of subjecting some poor random forum to a long rambling thought, I will try to consolidate those things into this blog where they can be more easily ignored profess to be collected thoughts from my mind.

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