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I Canceled my Vonage Service

02/23/09

  10:25:17 am, by The Dreamer   , 546 words  
Categories: VoIP

I Canceled my Vonage Service

July 24, 2003 is the date that I first signed up for Vonage, with them assigning me a local Columbus, Ohio number. The service had been very good, and there were even times I looked at upgrading or adding on to the service.

Then on July 1, 2006, I landed in Manhattan, KS. I had looked before this move whether or not Vonage had local numbers, and they didn't. But, since I was mainly using the service to call long distance to Canada, I felt that I could survive without having a local number.

Problem is that for the extended period that I was out of work, my number had been circulated with many different head hunters who wouldn't stop calling to harrass me...with claims that I must talk to them, and they wouldn't accept that I had a job now. Even the Ohio State government kept calling to harrass me with jobs. Guess they wouldn't accept that I now work for the State of Kansas.

So, I got rid of my Columbus, Ohio number on December 30, 2007. I got a number that corresponded to Oxnard, CA...thinking that my parents could make a local call when they spend a month each year there. Of course, they never did....its I have to call them, etc. still. Plus I suppose, where they are staying...perhaps they still have to pay for local calls. But, it was a big mistake.

Almost immediately I was getting calls for somebody else on this number. It was totally useless, they were all collection agencies and other like calls. And, none of them would get a clue that they should stop harrassing me. donotcall didn't help either. If only I could sue these people for all they were worth for bothering me...with their autodialers that even if I chose the option to tell them that they have the wrong number, they wouldn't stop.

After the latest flood of collection calls coming in over a year after I've had the number, I decided that enough is enough. I didn't want to pay Vonage for a new number, especially since it still can't be a local number, and run the risk of other wrong number activity.... I decided that I would just cancel the service.

So, I called Vonage, apparently I'm supposed to have a PIN. I have no recollection of setting one up back when I opened the account, nor having set one up during my tenure with Vonage. So, I had to answer the account verification question. First they asked why, and I said no local number....the agent put me on hold, evidently to see if a local number could be procured. Not entirely sure if I would've stayed if he were successful.... Then they offered to give me two free months of service (to tell people that my number is changing, etc....which is unnecessary given the situation), and then I can cancel completely after that. They didn't say it would cancel automatically, so I assume they expect me to forget after the two free months....or something. They then there was also an offer to downgrade to a cheaper plan. Also not interested. Finally, it got canceled.

I may seek out another VoIP provider that offers local numbers at a future date, but no immediate plans to do so....

Tags: phone, voip, vonage

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Now instead of subjecting some poor random forum to a long rambling thought, I will try to consolidate those things into this blog where they can be more easily ignored profess to be collected thoughts from my mind.

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