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10/18/06

  09:18:06 am, by The Dreamer   , 419 words  
Categories: Stuff, VoIP, AT&T DSL, Broadband

I came this close.....

.....to becoming landline free today.

I had gotten my phone bill, and I was ready to blindly pay it...when I happened to read the details and noticed that I was being charged $38+tax for a service call.

If you go back in my blog, I referenced my phone service outage of October 6th.

Actually my phones stopped working on October 4th. People calling me were being immediately connected to static. And, I had no dial tone...just static as well. I didn't notice until the morning of October 6th, however.

And, that's when I called in the trouble.

After much hold time...75 minutes of my life disappearing....they explained that the tech reset my line and found nothing wrong, so that makes it an inside wiring problem...and since I'm not paying them extra for that, they charged me for it. Even though I had explained numerous times that I had fully checked all my inside wiring before calling them....everything except using a ButtSet (since the one I had isn't DSL safe)....plus it seems to have gone missing in the move (or I just haven't found the last box to look in yet).

But since the problem went away after they reset my line...it somehow means they can charge me, unless I'm paying another extraoridnate charge to avoid being charged? Its bad enough that I'm paying over $30 a month for basic local only service, just so that should disaster strike...that I'll be able to call 911.

Well, while on hold, I got to thinking how bad could it be if I then switched to canceling the useless, troublesome service that is sucking money I could more than cover the cost of a VoIP provider I had been looking at... So, I said I wanted to cancel my service...and they transferred me over to 'disconnections'.

They explained that if I did, I would be subject to a $100 early termination fee. I kind of knew there would be...and it probably would've been a justifiable expense....except that it is that time of year when other bills are bigger than usual....

So, the plan is once I complete my 12-month minimum term....I'll be strongly considering dumping the landline (unless AT&T can offer me 3-6MBps/608kbps for DSL, or better)....and then I'll be looking to port my landline to VoIP (ideally to Vonage, which I've been happy with....and what I was using when I lost those 75 minutes of my life &#59;D )

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