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It was last week that I ordered the upgrade of my 1.5m/384k DSL service to the next tier. Even though two tiers up were offered.
I was previously only getting a sync rate of 768k/384k for the 1.5m/384k service that I have been paying for about the last 22 months. For a few days when I first got the service, I was getting the full speed....but then it went away, and numerous calls (and various changes in my condo) didn't yield any improvement.
But, in the 3-5 business days for the upgrade...they now have me at (a sync rate of) 3.0m/512k, as ordered. Perhaps next year when get my annual increase, I'll consider pulling the trigger on trying to get 6.0m/768k. Should be able to get the upstream rate, and hopefully there'll be some further improvement on downstream.
Here are the DSL modem graphs for the last week:

